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Warranty and Maintenance Policy

With a reliable and prompt customer care, warranty, and maintenance system, let Truong Thang accompany you to make your life even smoother!

1. Warranty Period

The warranty policy is applicable from the date of project acceptance and after Customer has fully settled all outstanding payments to Truong Thang.

– For wooden materials: 3 years.

– For Blum accessories: throughout the product’s lifespan.

– For equipment from other suppliers (Teka, Hafele, Bosch, Vicostone, etc.) (if applicable), Customer should keep the warranty certificate from the respective supplier or the serial number on the packaging (in the case of electronic warranties) to ensure that the product is warranted according to the specified regulations. After acceptance, Truong Thang is responsible for transferring the entire warranty documentation to Customer so that they can directly contact the supplier if needed.

2. Warranty Coverage

– Truong Thang is responsible for repairing or replacing the following for Customer:

– Cases not covered by the warranty policy include:

In the event of product defects resulting from improper storage as outlined above, Truong Thang will undertake repairs or replacements at a cost agreed upon by both parties.

3. Maintenance